Easy, free returns
You’ve finally hit the checkout button.
Payment has been processed, and your confirmation email pings through.
A couple of days later, the postie arrives with your Hama Beads delivery.
As you open it, the design book you ordered for your daughter suddenly looks a bit familiar.
I think she already has this one!
You rush over to the Hama Beads and sure enough, Inspiration 11 is there smiling up at you.
Great – returning this is going to be a mission, and will probably cost more than it’s worth.
Introducing free Hama Beads returns
Duplications happen a lot – particularly for pegboards and books – although we can’t say actual Hama Beads are a problem.... No one ever said they had “too many” Hama Beads.
So we had a chat with Royal Mail to see what could be done.
And it turns out they can create a special returns portal, just for us! Here it is: www.royalmail.com/track-my-return/create/2486
All you have to do is fill in a few details about your order and the reason for your return, and a label will be generated.
No money needed, no hassles at all.
You can still do it even if you don’t have access to a printer.
Royal Mail will email you a QR code that can be shown it to the Post Office when you hand over your return, if you aren’t able to print a label.
Easy peasy lemon squeezy.
Once we receive your return, we will refund you for the items – provided they are all in a resalable condition. Click here for more T&Cs about refunds.
Our most common returns reason
We want to shout this from the rooftops, because we will do anything to try to prevent returns.
(They’re now costing us greatly, you know!)
So here it is, the bane of our life:
“I’ve ordered the wrong size. I wanted Midi Beads, not Mini.”
Please guys, READ OUR MIDI, MAXI OR MIDI PAGE! That’s what it’s there for!
We even have a big star over Midi Beads on our homepage to let people know that it is the popular size!
Another reason for you to love us
Don’t forget that we are now delivering overseas for just £10 if your order weighs less than 2kg, so there’s very little to lose!
P.S. If you do order the wrong size, we may want to squish you, but we will of course sort it out!