Delivery

worldwide international global


Packaging

In the effort to be as environmentally-friendly as possible, we send a large quantity of our orders in recycled packaging. This means that some orders will arrive in branded "Hama Bead" boxes. If you require your order to be sent in discreet packaging, for example, because it is a gift for someone in your household, please notify us in the special instructions field at checkout.

 

Delivery instructions

We will deliver the goods to the address you specify for delivery in your order.

There is an optional special instructions field at checkout. We encourage you to use this field to notify us of a “safeplace” where you would like your order to be left if there is no one available to take delivery of it. Otherwise, an official notice from the delivery company will be put through your door with instructions on how to obtain your order following a failed delivery attempt. Please deal with this notification at your earliest convenience to avoid your order being returned to us and/or receiving any charges.

It is your responsibility to provide accurate address details and to pay any charges associated with delivery problems, unless caused by our negligence.


Delivery - UK

All UK orders weighing less than 5kgs are sent via Royal Mail's Tracked service. Orders weighing more than 5kg will be sent via courier service.

Standard UK delivery is £3.95, but we offer free UK delivery on orders over £35.

Orders placed on account by trade customers (with whom we have made prior agreement) are not eligible for free UK delivery.

We also offer Royal Mail’s Next Day Delivery Guaranteed service to all UK customers placing their order before 1pm. Orders placed after 1pm will be sent the following day. This service is provided at an additional charge of £6 for delivery Monday to Friday and an additional charge of £11 for delivery on a Saturday. Simply select the option you require at checkout. Please note that someone must be available at the specified delivery address throughout the day to sign for the delivery.


Delivery - International

Before placing your order, make sure you tell us which country your order will be delivered to at the top of our website. This will ensure you see the relevant VAT and delivery charges as you shop.

International delivery charges differ depending on both the weight of the order and the country it is being delivered to. For this reason, the delivery charge is automatically calculated as you add items to your basket, so you always have clear knowledge of how much your total order will cost before being asked to make payment.

We aim to use the UK’s official postal service, Royal Mail, to send the majority of international orders (see table below for exact methods). However, we will use a courier service as an alternative delivery method when an international order weighs more than 2kg and in certain circumstances at our own discretion, which may affect delivery times.

The delivery charge covers the cost to send your order. It does not include any additional fees that may be charged at the discretion of import customs in your country, which are entirely independent of hamabeads.com and are your responsibility to pay if charged.

 

Dispatch times

We aim to dispatch orders within 24 hours of payment, with the exception of orders placed on a Sunday, during seasonally-busy times and when a product is out of stock.

Orders are dispatched around 4pm Monday to Friday and 11am on a Saturday, excluding UK bank holidays. You will receive a notification email when your order has been dispatched with the delivery method and estimated number of days until delivery.

 

Delivery times & methods

We deliver to countries all over the world! Find your country on the list below to see our standard delivery method and estimated delivery for you:

COUNTRY METHOD ESTIMATED DELIVERY
UK Tracked 1-3 days
Algeria Signed 7-10 days
Argentina Tracked & Signed 10-14 days
Australia Tracked 10-14 days
Austria Tracked 5-7 days
Belgium Tracked 3-5 days
Brazil Tracked 10-14 days
Bulgaria Tracked & Signed 5-7 days
Canada Tracked 7-10 days
Chile Signed 10-14 days
Colombia Signed 10-14 days
Croatia Tracked 5-7 days
Cyprus Tracked 5-7 days
Czech Republic Tracked & Signed 5-7 days
Denmark Tracked 5-7 days
El Salvador Signed 10-14 days
Estonia Tracked 5-7 days
Finland Tracked 5-7 days
France Tracked 3-5 days
Germany Tracked 5-7 days
Greece Tracked 5-7 days
Honduras Signed 10-14 days
Hong Kong Tracked 10-14 days
Hungary Tracked 5-7 days
Iceland Tracked 5-7 days
India Tracked 10-14 days
Indonesia Tracked & Signed 10-14 days
Ireland (Republic of) Tracked 3-5 days
Israel Tracked 7-10 days
Italy Tracked 7-10 days
Japan Tracked & Signed 10-14 days
Kuwait Signed 10-14 days
Latvia Tracked 5-7 days
Lithuania Tracked 7-10 days
Luxembourg Tracked 5-7 days
Malaysia Tracked 10-14 days
Malta Tracked 5-7 days
Mauritius Signed 7-10 days
Mexico Signed 10-14 days
Netherlands Tracked 5-7 days
New Zealand Tracked 10-14 days
Norway Tracked 7-10 days
Peru Signed 10-14 days
Poland Tracked 5-7 days
Portugal Tracked 5-7 days
Romania Tracked & Signed 5-7 days
Russia Tracked 10-14 days
Saudi Arabia Signed 10-14 days
Singapore Tracked 10-14 days
Slovak Republic Tracked 5-7 days
Slovenia Tracked 5-7 days
South Africa (Republic of) Signed 10-14 days
South Korea (Republic of) Tracked 10-14 days
Spain Tracked 5-7 days
Sri Lanka Signed 10-14 days
Sweden Tracked 5-7 days
Switzerland Tracked 7-10 days
Thailand Tracked & Signed 10-14 days
Turkey Tracked 7-10 days
Ukraine Signed 7-10 days
United Arab Emirates Tracked & Signed 10-14 days
Uruguay Signed 10-14 days
USA Tracked 7-10 days


To find out more about the delivery methods listed above, visit: www.royalmail.com/personal/international-delivery/international-tracked-signed

 

Countries not listed

If your country is not listed on the above table, we do not currently deliver there.

To request delivery to a country not listed, please contact us and we will add your country to our website as quickly as possible.