In the effort to be as environmentally-friendly as possible, we send a large quantity of our orders in recycled packaging. This means that some orders will arrive in branded "Hama Bead" boxes. If you require your order to be sent in discreet packaging, for example, because it is a gift for someone in your household, please notify us in the special instructions field at checkout.
We will deliver the goods to the address you specify for delivery in your order.
There is an optional special instructions field at checkout. We encourage you to use this field to notify us of a “safeplace” where you would like your order to be left if there is no one available to take delivery of it. Otherwise, an official notice from the delivery company will be put through your door with instructions on how to obtain your order following a failed delivery attempt. Please deal with this notification at your earliest convenience to avoid your order being returned to us and/or receiving any charges.
It is your responsibility to provide accurate address details and to pay any charges associated with delivery problems, unless caused by our negligence.
Delivery - UK
All UK orders weighing less than 5kgs are sent via Royal Mail's Tracked service. Orders weighing more than 5kg will be sent via courier service.
Standard UK delivery is £3.95, but we offer free UK delivery on orders over £35.
Orders placed on account by trade customers (with whom we have made prior agreement) are not eligible for free UK delivery.
We also offer Royal Mail’s Next Day Delivery Guaranteed service to all UK customers placing their order before 1pm. Orders placed after 1pm will be sent the following day. This service is provided at an additional charge of £6 for delivery Monday to Friday and an additional charge of £11 for delivery on a Saturday. Simply select the option you require at checkout. Please note that someone must be available at the specified delivery address throughout the day to sign for the delivery.
Delivery - International
Before placing your order, make sure you tell us which country your order will be delivered to at the top of our website. This will ensure you see the relevant VAT and delivery charges as you shop.
International delivery charges differ depending on both the weight of the order and the country it is being delivered to. For this reason, the delivery charge is automatically calculated as you add items to your basket, so you always have clear knowledge of how much your total order will cost before being asked to make payment.
We aim to use the UK’s official postal service, Royal Mail, to send the majority of international orders (see table below for exact methods). However, we will use a courier service as an alternative delivery method when an international order weighs more than 2kg and in certain circumstances at our own discretion, which may affect delivery times.
The delivery charge covers the cost to send your order. It does not include any additional fees that may be charged at the discretion of import customs in your country, which are entirely independent of hamabeads.com and are your responsibility to pay if charged.
We aim to dispatch orders within 24 hours of payment, with the exception of orders placed on a Sunday, during seasonally-busy times and when a product is out of stock.
Orders are dispatched around 4pm Monday to Friday and 11am on a Saturday, excluding UK bank holidays. You will receive a notification email when your order has been dispatched with the delivery method and estimated number of days until delivery.
Delivery times & methods
We deliver to countries all over the world! Find your country on the list below to see our standard delivery method and estimated delivery for you:
|Argentina||Tracked & Signed||10-14 days|
|Bulgaria||Tracked & Signed||5-7 days|
|Czech Republic||Tracked & Signed||5-7 days|
|El Salvador||Signed||10-14 days|
|Hong Kong||Tracked||10-14 days|
|Indonesia||Tracked & Signed||10-14 days|
|Ireland (Republic of)||Tracked||3-5 days|
|Japan||Tracked & Signed||10-14 days|
|New Zealand||Tracked||10-14 days|
|Romania||Tracked & Signed||5-7 days|
|Saudi Arabia||Signed||10-14 days|
|Slovak Republic||Tracked||5-7 days|
|South Africa (Republic of)||Signed||10-14 days|
|South Korea (Republic of)||Tracked||10-14 days|
|Sri Lanka||Signed||10-14 days|
|Thailand||Tracked & Signed||10-14 days|
|United Arab Emirates||Tracked & Signed||10-14 days|
To find out more about the delivery methods listed above, visit: www.royalmail.com/personal/international-delivery/international-tracked-signed
Countries not listed
If your country is not listed on the above table, we do not currently deliver there.
To request delivery to a country not listed, please contact us and we will add your country to our website as quickly as possible.