Delivery

UK delivery

All UK orders are sent free of charge as standard, and take approximately 2-5 working days to be processed and delivered to you.

Small UK orders (less than 5kg) are sent via Royal Mail and large orders (5kg or more) are sent via courier service.

You may wish to pay for a tracked service, which offers faster delivery and a more secure service. The daily cut-off time for placing orders for same-day dispatch is 3pm and 1pm for Guaranteed Next Day services.

When your order is dispatched, customers who have paid extra will be sent a tracking number and tracking notifications by email. Guaranteed services require a signature upon delivery, therefore someone must be available at the specified delivery address throughout the day to sign for the delivery.

The options are as follows:

  • Tracked 48 hour delivery = £2
  • Tracked 24 hour delivery = £4
  • Guaranteed Next Day Delivery = £6
  • Saturday Guaranteed Next Day Delivery* = £10
    (*Only available on orders weighing less than 2kg)

Please note that the Tracked 24 and Tracked 48 services are not guaranteed and that the above delivery times do not include the order processing times, which we always aim to keep below 24 hours.

Orders placed on an account basis by trade customers (with whom we have made prior agreement) will be sent using a 48 hour tracked service and will be charged £4 for this service as standard.

International delivery

We deliver to countries all over the world and will always use a tracked service when available, otherwise a signed service is used.

International delivery is £10 for all orders weighing up to 2kg, and these orders will be sent as standard via the international postal service.

Alternatively, you may wish to pay more for a courier service, which offers faster delivery and a more secure service. Just choose this option at checkout if desired.

All international orders weighing more than 2kg are sent by courier service as standard.

The delivery charge covers the cost for us to send your order. It does not include any additional fees that may be charged at the discretion of import customs in your country, which are entirely independent of Hamabeads.com and are the responsibility of the customer to pay if charged.

Delivery instructions

We will deliver the goods to the address you specify for delivery in your order. Therefore, it is your responsibility to ensure accurate address details have been provided at time of ordering.

A re-delivery charge is payable on all orders that are returned to us due to failed delivery.

There is an optional special instructions field at checkout. We encourage you to use this field to specify a safeplace where you would like your order to be left if there is no one available to accept delivery of it.

If a safe place is not specified and there is no one available at the address at time of delivery, an official notice will be put through your door with instructions on how to obtain your order following a failed delivery attempt. Please deal with this notification at your earliest convenience to avoid your order being returned to us.

A re-delivery charge is payable on all orders that are returned to us due to a failed delivery of any reason.

Packaging

In the effort to be as environmentally-friendly as possible, we send a large quantity of our orders in recycled packaging. This means that some orders will arrive in branded Hama Beads boxes. If you require your order to be sent in discreet packaging, for example, because it is a gift for someone in your household, please notify us in the special instructions field at checkout.

Order processing & delivery times

We aim to dispatch orders within 24 hours of payment, with the exception of orders placed on a Sunday, during seasonally-busy times and when a product is out of stock.

Orders are dispatched around 4pm Monday to Friday and 12 noon on a Saturday, excluding UK bank holidays.

From dispatch, UK delivery normally takes no longer than two working days, but this is not guaranteed unless you have paid for such a service.

International orders can take up to 10 working days from dispatch and, unfortunately, more so if there are delays at your country’s import customs, which are entirely out of our control. However, this is not a problem for most and some international orders are delivered within as few as 5 days.

To find out more about the delivery methods we use, visit Royal Mail’s international delivery page.