Delivery

UK delivery

All UK orders are sent free of charge as standard, and take approximately 2-5 working days to be processed and delivered to you.

Small UK orders (less than 5kg) are sent via Royal Mail and large orders (5kg or more) are sent via courier service.

You may wish to pay for a tracked service, which offers faster delivery and a more secure service. The daily cut-off time for placing orders for same-day dispatch is 3pm and 1pm for Guaranteed Next Day services.

When your order is dispatched, customers who have paid extra will be sent a tracking number and tracking notifications by email. Guaranteed services require a signature upon delivery, therefore someone must be available at the specified delivery address throughout the day to sign for the delivery.

The options are as follows:

  • Tracked 48 hour delivery = £2
  • Tracked 24 hour delivery = £4
  • Guaranteed Next Day Delivery = £6
  • Saturday Guaranteed Next Day Delivery* = £10
    (*Only available on orders weighing less than 2kg)

Please note that the Tracked 24 and Tracked 48 services are not guaranteed and that the above delivery times do not include the order processing times, which we always aim to keep below 24 hours.

Orders placed on an account basis by trade customers (with whom we have made prior agreement) will be sent using a 48 hour tracked service and will be charged £4 for this service as standard.

International delivery

We deliver to countries all over the world and will always use a tracked service when available, otherwise a signed service is used.

International delivery is £10 for all orders weighing up to 2kg, and these orders will be sent as standard via the international postal service.

Alternatively, you may wish to pay more for a courier service, which offers faster delivery and a more secure service. Just choose this option at checkout if desired.

All international orders weighing more than 2kg are sent by courier service as standard.

The delivery charge covers the cost for us to send your order. It does not include any additional fees that may be charged at the discretion of import customs in your country, which are entirely independent of Hamabeads.com and are the responsibility of the customer to pay if charged.

Delivery instructions

We will deliver the goods to the address you specify for delivery in your order. Therefore, it is your responsibility to ensure accurate address details have been provided at time of ordering.

A re-delivery charge is payable on all orders that are returned to us due to failed delivery.

There is an optional special instructions field at checkout. We encourage you to use this field to specify a safeplace where you would like your order to be left if there is no one available to accept delivery of it.

If a safe place is not specified and there is no one available at the address at time of delivery, an official notice will be put through your door with instructions on how to obtain your order following a failed delivery attempt. Please deal with this notification at your earliest convenience to avoid your order being returned to us.

A re-delivery charge is payable on all orders that are returned to us due to a failed delivery of any reason.

Packaging

In the effort to be as environmentally-friendly as possible, we send a large quantity of our orders in recycled packaging. This means that some orders will arrive in branded Hama Beads boxes. If you require your order to be sent in discreet packaging, for example, because it is a gift for someone in your household, please notify us in the special instructions field at checkout.

Order processing & delivery times

We aim to dispatch orders within 24 hours of payment, with the exception of orders placed on a Sunday, during seasonally-busy times and when a product is out of stock.

Orders are dispatched around 4pm Monday to Friday and 12 noon on a Saturday, excluding UK bank holidays.

From dispatch, UK delivery normally takes no longer than two working days, but this is not guaranteed unless you have paid for such a service.

International orders can take up to 10 working days from dispatch and, unfortunately, more so if there are delays at your country’s import customs, which are entirely out of our control. However, this is not a problem for most and some international orders are delivered within as few as 5 days.

To find out more about the delivery methods we use, visit Royal Mail’s international delivery page.

Thank you very much for the helpful phone call the other day. I have received the parcel today and I love it. I'm sure my daughter will too. Positive feedback for yourself and Hamabeads company.

Angus, Scotland

December 2018

They arriiiiveeeeeddddd !!! This was really super fast. You have just won a repeat customer. Thanks and good day 🙂 Msida, Malta

September 2018

Thank you again very much for sending my first order so fast, I really appreciate it. Burgenland, Austria

February 2018

Hey guys! Just letting you know that I got my beads in 5 days approximately! Very fast shipping to Canada! Thank you a loooottt! I will definitely order more in the future! Quebec, Canada

July 2017

I received my order. Thank you. I just had to write you and let you know how impressed I am with your service. I order a lot of stuff online and I have come to almost expect problems. Either with improper packaging, delayed delivery or missing items. Your team is doing it right and I wanted to acknowledge it; it is refreshing to deal with a company that actually cares and lives up to expectations. I wholeheartedly applaud you and thank you! California, USA

May 2017

Thank you for your great info! 🙂 Thank you Hamabeads.com - our daughter LOVES spending hours creating all sorts of magic with your beautiful beads Dodecanese, Greece

April 2017

Thanks for your wonderful service, my order arrived perfectly packed on Wednesday... a very speedy shipment. Cumbria, England

December 2016

Thank you very much for your fast service, really enjoy and will definitely buy again. Haifa, Israel

September 2016

Thank you for your fantastic service. Hama Beads are one of our most popular activities!!! KOOSA Kids, UK-wide

July 2016

Thank you so much for answering so quickly! I've already tracked the order, it's already here in São Paulo. Want to thank you all and congratulate you for your excellent service. It was my first time buying anything with you and it has been great! 🙂 Will order again soon! Thank you! Best wishes for you all! São Paulo, Brazil

April 2016

I placed an order with you recently over the phone and I would just like to say how pleased I was with your service. Ordered in the afternoon and received the next morning! Also the added benefit of being able to add some extra Truck Pegboards to my Construction Kit order, so the net result was some very pleased grandchildren! West Sussex, England

January 2016

Just wanted to thank you for such wonderful customer service. Not only are you the cheapest supplier that I found, but I placed my order less than 24 hours ago. It has arrived already, was very well packaged and even had a hand written thank you on the invoice! My daughter will be delighted when she comes home from school to find they are here already!! Gloucestershire, England

October 2015

Thank you for the extremely prompt delivery this morning of my Hama Bead order, placed only yesterday afternoon. I am impressed by your efficiency! Edinburgh, Scotland

August 2015

Many thanks for your quick response. Fabulous customer service on a bank holiday weekend! Lancashire, England

May 2015

Thank you sooooo much. All my grandchildren are obsessed with Hama Beads. They are wonderful activity and both the boys and girls love them. London, England

April 2015

Thank you so much for the quick delivery of our order, just delivered by our postie. There are going to be some happy faces in out of school club this afternoon and the iron in use alot  🙂 Highland, Scotland

December 2018

Nice job on the new tan colour it works well for doing hands/legs! You guys have great products and have the chance of topping every brand out there with just a slightly bigger inventory in my opinion. Quebec, Canada

August 2018

These beads are much loved and played with by my 2 granddaughters and myself (I'm 77). They always use what we make: coasters, key rings, names for other children, little animals for babies. Thanking you. Tyne & Wear, England

January 2018

These beads are much loved and played with by my 2 granddaughters and myself (I'm 77). They always use what we make: coasters, key rings, names for other children, little animals for babies. Thanking you. Tyne & Wear, England

January 2018

Just to say thanks for the fast delivery of beads to my grandaughter in Portugal. Fantastic. She has plenty to keep her occupied during the holidays. Guess what everyone will be having for birthdays and Christmas this year!!! Well done to you all. Shropshire, England

July 2017

I'm really blown away by the service! Southern Savonia, Finland

May 2017

Ordered from you on Friday night - items arrived Monday morning. Fantastic service and great products. I'll certainly be ordering from you again. Thanks again and keep up the good work 🙂 South Yorkshire, England

January 2017

I wanted to share with you a photo of my 83 year old dad who has severe dementia enjoying Hama Beads. Doing this activity provides him with fantastic opportunities to use the parts of his brain that are still working. Even though he doesn't know his family, has little memory, is confused and needs so much support, he can focus on carefully using tweezers to place Hama Beads. Clwyd, Wales

November 2016

I would like to inform you that my order has arrived and everything is fine. Also, I would like to thank you for your costumer service and the gentle hand written note saying "thank you for your order", it was really nice to read it. 🙂 Santiago, Chile

August 2016

I just wanted to write after receiving a box of Hama Beads for my 8th birthday on Wednesday. I think they are brilliant and already made a beautiful butterfly. It was my favourite present and one that my nanna purchased for me. Essex, England

June 2016

Just want to inform that my order had been received with very well condition. Thank you so much for your very quick service and shipment 🙂 Jakarta Barat, Indonesia

April 2016

Thank you heaps! Again you provide excellent customer service! 😀 Victoria, Australia

January 2016

What a lovely surprise to receive a colour chart from you in the post. The children are absolutely delighted! Now mummy won’t keep ordering the wrong colours. This really is very helpful so thank you very much indeed. Such a breath of fresh air to have human contact and attentive customer service online whilst ordering through the Internet. Fife, Scotland

September 2015

I am 100% satisfied with my first time experience of ordering from hamabeads.com. Your customer service has been excellent and I look forward to placing orders with you in the future! Pennsylvania, USA

July 2015

We received our Hama order yesterday and we're thrilled with how quickly it got to us in Australia thank you so much Canberra, Australia

April 2015

Hoorah! Thank you so much for everything, your support was the best! Lisbon, Portugal

October 2018

Thank you so very, very much for your help! As always Hama bead customer service is top notch! It is also extremely kind of you to honour the free delivery, it means a great deal. West Yorkshire, England

June 2018

They arrived in excellent condition and extremely well packed. Thanks to Hamabeads.com and a big thank you to Charlotte, my intermediary at Hamabeads.com who has shown professionalism, friendliness and understanding. Bouches-du-Rhône, France

November 2017

Iv used the same company for many years and Iv never once had a single problem 🙂 orders are always correct and very fast on delivery so just wanted to say thank you 🙂 keep up the great work! Berkshire, England

June 2017

As always I'm very pleased. I use these for my business making art pieces and so far I've found yours to be the best quality and price so will always use your site to order. Essex, England

May 2017

Just wanted to let you know we met you last week at the Bury St Edmunds Christmas Fayre and we're so impressed with your selection of products and your customer service that we have placed our first order! And look forward to ordering again in the near future. Have a very Merry Christmas! Suffolk, England

December 2016

I just wanted to make a point of saying thank you very much for your brilliant personalised service. One of the products that I ordered was out of stock and I was called straight away and offered a replacement so that the order wasn't delayed. My daughter was very grateful as the products arrived in good time for her party bags! Many, many thanks. Surrey, England

October 2016

I just wanted to email you and thank you for such an amazing service my nephew who is currently suffering from anxiety, depression and other mental health issues has found that Hama Beads have helped him when he is down. And I thank you for your swift postage of them. We hope to move onto the Mini range soon! We will order more for certain from you guys! 🙂 Happy beading! Essex, England

July 2016

I would just like to thank you for your prompt and professional service. I will definitely be using you again to purchase all my daughter's Hama Beads going forward. And also this is an excellent product which my daughter absolutely loves. Belfast, Northern Ireland

May 2016

I would just like to thank you for an extremely impressive speedy service! I ordered beads and some pegboards on Friday, and today [Monday] they arrived. Excellent service and delivery time, good packaging, reasonable price. Fantastic! Ed, Sweden

February 2016

Thank you again for your good customer service, and friendly team. We very much enjoy purchasing from you. I also just wanted to add that we feel that you have handled this situation in a very good manner that made us feel valued as a customer, which in today's standards I feel is lost so thank you, and keep up the good work. Devon, England

January 2016

Just wanted to drop you a line to compliment you on your excellent service. Ordered the goods online bank holiday Monday, received an email saying they had been dispatched Tuesday and arrived on the Wednesday. FANTASTIC SERVICE. Was even impressed by the Royal Mail texts advising me of delivery. Thank you very much. Will have a very happy niece on her birthday now 🙂 Cheshire, England

September 2015

Received, thank you so much. I've used your company for several years now and every time it's been perfect 🙂 Reading, England

May 2015

Thrilled... the parcel arrived TODAY. Everything just perfect, should probably have ordered more! Can't thank you enough for this excellent service, no doubt more orders will follow... Edgware, England

April 2015